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SUPPORT

SellerDeck Support Centre

Technical Support Options

SellerDeck Knowledge Base

The SellerDeck Knowledge Base provides a wealth of information about all SellerDeck products and services. This is a good place to find answers to your questions.

Access the SellerDeck Knowledge Base >>

SellerDeck Community

Ask our Experts, our Community is at your service 24/7.

Access the SellerDeck Community >>

SellerDeck Services Status Page

Check the status of SellerDeck Hosting, SellerDeck Payments, Feefo and other services 24/7.

Access the SellerDeck Service Status Page >>

Follow the SellerDeck Support Twitter which tracks the progress of service disruptions >>


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The New SellerDeck Support Centre

With the SellerDeck support centre, you can now raise support tickets online 24/7 and check the status of your support tickets without having to phone into support. You can also post updates to your tickets, attach files and even record a video of the problem you are experiencing!

SellerDeck support live chat is now available via our new support centre. You can chat to a support agent without having to pick up the telephone.

Access the new SellerDeck Support Centre >>

Telephone support

  • SellerDeck Cover provides ongoing telephone support and free upgrades to the latest version of the software. Call 0845 129 4888 or read about Cover within this site. Free telephone support is available during your 30-day software trial period, and for 30 days after purchase.
  • For SellerDeck Ecommerce, EPOS and services support call 0845 129 4848 (9am-5pm, Monday to Friday).
  • For SellerDeck Enterprise support call 0845 226 5040 (9am-5pm, Monday to Friday).
  • You can also gain access to a wealth of valuable ecommerce information and advice through SellerDeck courses.


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Free email support for all SellerDeck products and services.

Register a support query online >>